About Utorg

Founded in 2019, Utorg builds the infrastructure behind stablecoin payments: on- and off-ramps, self-custodial wallets, and crypto cards. Over 2 million users across 130+ countries already buy, hold, and spend crypto through our app. On the B2B side, the same rails power 2,100+ platforms, with $2.4B+ moved to date.

Fully MiCA-authorized across the EEA. PCI DSS Level 2 certified and backed by Dragonfly, TA Ventures, and Hypra.

Location: Full-time | Remote

About the Team:

• The team is responsible for final technical verification, production readiness, and successful Go-Live launches for our merchants.
• Daily Focus: Pre-live merchant configurations, payment method setups, and activating merchants in the production environment.

What you will do

• Merchant Integration: Technical onboarding and payment routing configuration (PSP, On/Off-ramp, Cards).
• Access Management: API key issuance and system environment configuration.
• API Testing: Request validation and integration troubleshooting using Postman.
• Incident Investigation: Transaction analysis and root-cause identification using JSON payloads, SQL queries, and Grafana logs.
• Bug Triage: Bug replication, isolation (merchant vs. platform side), and technical escalation to Engineering.

What you bring

• The Background: 1+ years of experience in L2/L3 Tech Support OR a solid track record as a Senior Support Agent / Support Manager within a FinTech, Crypto, or payment processing environment.
• Log & Troubleshooting Experience: You have hands-on experience working with logs. You know how to use monitoring tools to trace transaction errors and find the actual root cause of an issue.