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Grade
Middle
Work Format
Remote
Employment
Full-time
English Level
B2 - Upper-Intermediate
By job title
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The company is a payment gateway / PSP.
There are currently 2 vacancies open: Merchant support and Integration & tech (merchant) - Merchant Specialist.
Merchant support • Processing disputes and disputed transactions • Prompt processing of merchant requests (chats, tickets, email) • SLA Control: Tracking problem resolution times and informing clients • Detailed analysis of payment statuses and their correctness • Communication with providers • Bug collection: Recording technical errors based on client feedback and transferring them to the tech department.
Integration & tech (merchant) - Merchant Specialist • Technical onboarding (API documentation) • Integration support (API, webhooks, statuses) • Maintaining documentation (FAQ) up-to-date • Problem diagnostics (logs, requests) • Interaction with development • Assisting clients with integration setup • Control of status and flow correctness
Full time, remote
