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6 months ago
800 EUR
per month
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Grade
Junior
Experience
from 1 years
Work Format
Remote
Employment
Full-time
English Level
C1 - Advanced
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π Weβre Hiring: Merchant Support Specialist / Remote
π Remote | Shift-Based (24/7 coverage, including nights, weekends & holidays)
Join Fintech and help support merchants using our global payment solutions.
What youβll do: β’ Provide 24/7 merchant support via email, chat, and internal systems β’ Handle payment issues, technical questions, disputes & chargebacks β’ Escalate complex cases to internal teams (Tech, Risk, Compliance, Finance) β’ Monitor payment activity and identify potential issues β’ Maintain clear and professional communication with merchants
Requirements: β’ 1+ year experience in support / customer service (payments, fintech, e-commerce, or SaaS preferred) β’ English + Russian fluency (written and spoken) β’ Understanding of online payment systems β’ Strong problem-solving and communication skills
π Remote work π° Competitive salary β 800 eur net (review every 3 months) π Growing international payments company π€ Dynamic and supportive team
π© Send your CV in DM
