Customer Support Manager

We are an international Fintech company with over 8 years of experience in the financial market. We develop and implement innovative solutions in the field of payment systems, helping businesses around the world become more efficient. We are now expanding our team and looking for a Customer Support Manager — a person who will take care of our clients, resolve their issues, and provide high-level service. The work is fully remote. Requirements:

• Customer support experience of 2+ years
• Fintech experience is a big plus.
• Basic knowledge of cryptocurrencies and Blockchain is a plus, but not required.
• Excellent PC skills: typing speed, working with browsers, messengers, and chats.
• Stable internet connection and a working device (laptop/PC).
• Calmness and adequacy in stressful situations.
• Ability to find solutions and maintain focus on the client. Responsibilities:
• Respond to clients in online chat (up to 150 chats per day).
• Assist with questions regarding payments, transactions, and financial operations.
• Interact with other departments to resolve client cases.
• Maintain the database and cases in CRM.
• Adhere to company service standards. We offer:
• Remote work — work from anywhere in the world.
• Flexible schedule — 5 night shifts per month.
• Decent and timely payment — paid on the 1st of each month.
• Free training — we will boost your skills in Fintech and Blockchain.
• Real career growth prospects:

Schedule: 12-hour shifts, 2 on 2 off Morning 9:00-21:00 Day 12:00-00:00 Night 21:00-09:00 - 4-6 shifts per month Salary-700-800 USDT Contact-@HR_Olga_IT