RocketHuntSmart job search
Reach out directly about this role
Remote EU**
About the Company and Product A fintech company creating products at the intersection of traditional finance and blockchain. The team develops innovative solutions that make working with cryptocurrency more transparent, accessible, and convenient for users worldwide. We are currently looking for a Customer Support Specialist (Crypto) to join our team — a specialist who will help clients navigate the world of digital assets and ensure a high level of service in a financial product.
Tech Stack Crypto · Non-custodial wallets · FinTech · CRM · Intercom · Jira · Ticketing systems
Why Consider This Role • Fully remote work (EU) • Flexible schedule (night shifts 2/2) • Work in a fast-growing crypto / fintech segment • Text-based communication (no calls) • Interaction with an international team (Compliance, QA, Dev) • Opportunity for professional growth in the blockchain industry • Culture of regular feedback and development
Important • 2+ years of experience in Customer Support (FinTech / Payments / Crypto) • Understanding of how cryptocurrencies and non-custodial wallets work • Experience with the full support cycle — from receiving a request to closing or escalating it • English B2+ (all communication is written) • Belarusian / Ukrainian and Russian — native or bilingual • Strong analytical skills and attention to detail
3 days ago
Grade
Middle
Experience
from 2 years
Work Format
Remote
English Level
B2 - Upper-Intermediate
AI writes it from your resume. You only have to send it.
By job title