Head of Payment Disputes

Responsibilities:

• Leading dispute resolution processes related to handling complaints and requests from traders and merchants.

• Analyzing and evaluating the causes of disputes, developing strategies for their resolution.

• Interacting with partners and clients to promptly resolve conflict situations.

• Developing and implementing standards and procedures for the dispute resolution team's work.

• Preparing team performance reports, analyzing KPIs, and proposing improvements.

• Training and developing team members, ensuring a high level of their professionalism.

• Collaborating with other departments (e.g., legal, technical) for a comprehensive approach to dispute resolution.

Requirements:

• At least 3 years of experience in dispute resolution or customer service, preferably in financial services or payment systems.

• Experience in team or project leadership.

• Excellent communication skills and ability to work with various stakeholders.

• Analytical thinking and ability to make decisions in stressful situations.

• English language proficiency at or above Upper-Intermediate level; knowledge of other languages will be an advantage.

• Ability to work in a multitasking environment and manage priorities.

We offer:

• Competitive salary and performance-based bonuses.

• Opportunities for professional growth and development.

• Remote work format