Head of Support (Trading Teams, Payment Systems) Required

▪️Responsibilities: ▫️Organizing and optimizing the support department to ensure a high level of service for our clients and partners. ▫️Coordinating request fulfillment, implementing quality metrics for processing, and continuously improving processes. ▫️Analyzing incidents and developing proposals for their reduction and decreasing processing time. ▫️Diagnosing technical problems and escalating them to the relevant departments for quick resolution. ▫️Regularly reviewing team performance and promptly responding to failures. ▫️Developing, implementing, and controlling customer support strategy and operations. ▫️Managing a team of 25-30 employees, ensuring their high productivity and motivation.

▪️Requirements: ▫️Minimum 5 years of overall experience in leading a support service. ▫️Higher education or secondary vocational education (technical, managerial, or related). ▫️Deep understanding of payment system principles (transactions, gateways, authentication, P2P payments). ▫️Experience interacting with traders. ▫️Ability to effectively manage a team and motivate employees to achieve high results. ▫️Strong analytical skills and ability to make data-driven decisions. ▫️Excellent communication skills, leadership qualities, result orientation, and customer focus. ▫️Readiness to work in a multitasking environment with high workload. ▫️English language proficiency at B2 level or higher.

▪️Conditions: ▫️Employee location outside of the Russian Federation. ▫️Remote work format. ▫️Competitive salary. ▫️Payments twice a month. ▫️Vacation of 28 calendar days.

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