Head of Support (Trader Teams, Payment Systems) Required

▪️ What you will be doing: ▫️ Organizing and optimizing the support department to ensure a high level of service for our clients and partners. ▫️ Coordinating request fulfillment, implementing quality metrics for processing, and continuously improving processes. ▫️ Analyzing incidents and developing proposals for their reduction and processing time decrease. ▫️ Diagnosing technical problems and escalating them to the relevant departments for prompt resolution. ▫️ Regularly monitoring team performance and responding promptly to disruptions. ▫️ Developing, implementing, and controlling the customer support strategy and operations. ▫️ Managing a team of 25-30 employees, ensuring their high performance and motivation.

▪️ Requirements: ▫️ Minimum 5 years of overall experience in support management. ▫️ Higher education or secondary vocational education (technical, management, or related). ▫️ Deep understanding of payment system principles (transactions, gateways, authentication, P2P payments). ▫️ Experience working with traders. ▫️ Ability to effectively manage a team and motivate employees to achieve high results. ▫️ Strong analytical skills and ability to make data-driven decisions. ▫️ Excellent communication skills, leadership qualities, results orientation, and customer focus. ▫️ Willingness to work in a multitasking environment with high workload. ▫️ English language proficiency at B2 level or higher.

▪️ Conditions: ▫️ Employee location outside of the Russian Federation. ▫️ Remote work format. ▫️ Competitive salary. ▫️ Payments twice a month. ▫️ Vacation of 28 calendar days.

Contacts: @VLT_recruiter