Technical Support Engineer L1 (iGaming)

Company: BCRAFT (software development in the IGaming sphere) 🟩 Schedule: remote job/ full time

Area of Responsibility: • Handling requests strictly according to instructions and regulations • Quick search for a relevant instruction (10–20 seconds, database of 30–50 regulations)

Incident Diagnostics: • Developer console (F12), application and system logs, HTTP requests (headers, parameters, body) proxy and traffic analysis, API requests and server responses • Escalation to development with a full set of facts (request description, verification results, conclusions) • Identification of weak spots in instructions and processes, proposing specific improvements

Requirements: • Technical support experience of at least 1 year (L2 or equivalent level) Practical experience with: • F12 (DevTools), application and system logs HTTP (headers, params, body), proxy, traffic analysis, API (requests/responses), Grafana (log search, filters, dashboards, metrics)

Work Conditions: • Remote format • Salary in USD • Working week Mon-Fri, Sat and Sun are days off • Flexible start of the workday GMT-3 • Prospects for development and professional advancement