Support Manager

Vacancy: Support Manager

Hi! We are a product iGaming company that is currently launching its own casino project in the CIS market. We are building the product from scratch, making decisions quickly, and assembling a strong team of people who value impacting results, not just following regulations. We are now looking for a Support Manager who will become the main link between the product and the players.

What you will be doing: — Promptly handle incoming user requests via chat and email; — Advise players on platform operation, bonuses, tournaments, and gameplay; — Assist players with payment-related queries: gather necessary information (receipts, statements, transaction IDs), conduct preliminary checks, and forward structured cases to the next level for crediting/processing; — Help resolve technical difficulties, perform initial diagnostics of problems and bugs; — Escalate complex technical cases to the development team and support the user until the issue is fully resolved; — Escalate critical incidents to the Head of Support; — Actively work with the internal casino admin tools for support.

What is important to us: — At least 1 year of experience in Customer Support (experience in iGaming / Gambling in the casino vertical will be a huge plus); — Knowledge of the Uzbek language will be a big advantage; — Ability and willingness to work with numbers and payments, attention to detail when checking transactions and receipts; — Fluent written communication, ability to communicate easily, clearly, and without jargon; — Empathy, stress resistance, and the ability to maintain composure when communicating with frustrated users; — Ability to quickly learn new processes and interfaces; — Independence — it's important for us that you strive to solve the player's problem yourself, not just redirect the ticket.

We offer: — Fixed salary + KPI / bonus part — Remote format and flexible schedule — 28 days of paid leave