#vacancy #fulltime #worldwide

🧑‍💻 Vacancy: Head of Support (Tier-1, iGaming)

We are looking for a qualified Head of Support for our fast-growing iGaming company.

🚀 Key Responsibilities

Recruitment, onboarding, mentoring, and development of the support team. Development and implementation of processes, procedures, and quality standards. Monitoring team performance indicators and compliance with key metrics (CSAT, response time, etc.). Management of support tools: HelpDesk, Live Chat, and other platforms. Ensuring a high level of customer service in a 24/7 dynamic environment.

🚀 Requirements

Proven experience in a similar role within the iGaming industry. Deep understanding of the Tier-1 market specifics. Excellent leadership qualities and team management experience. Strong communication and organizational skills. English language proficiency at B1+ level (required).

🚀 We offer

Work in an international Tier-1 iGaming environment. Remote format with a flexible schedule. Competitive compensation and performance-based bonuses. Opportunity to influence the global strategy and scaling of a Tier-1 product. Friendly multicultural team.

💌 Interested? Contact us directly via Telegram: @mrn_recruiter