vacancy #hiring #vip #igamnig

🎰 VIP Manager (iGaming)

📝 Responsibilities: — Manage a portfolio of VIP clients following scripts and internal guidelines. — Maintain daily/weekly touchpoints (messengers / calls / email) based on individual client needs. — Provide basic personalized offers using a bonus matrix (cashback / free spins / free bets / bonuses). — Control bonus issuance and ensure compliance with terms & conditions. — Collect and analyze client feedback. — Handle escalations (payments / verification / risk / support). — Prepare basic reports as required.

✅ Requirements: — 1.5–2+ years of experience in iGaming / online casino. — Proven experience handling client objections. — Strong understanding of VIP customer service and communication. — High level of responsibility and attention to detail. — Stress-resistant, flexible, and adaptive. — Excellent communication skills. — Ability to multitask and work in a fast-paced environment. — Team player mindset. — Results-driven with understanding of key KPIs.

🌐 Languages: — English: B2+

✨ Nice to Have: — Experience working with iGaming B2B CRM systems.

💻 Working Conditions: — Remote work. — Flexible start of the working day.

📩 To apply: Write to us in private messages.