RocketHuntSmart job search
Reach out directly about this role
By job title
from 3 years
Experience
Full-time
Employment
Remote
Work Format
Middle
Grade
B2 - Upper-Intermediate
English Level
Customer Support
Specialization
iGaming
Industry
Product company
Company Type
#vacancy #remote #igaming #VIP
🚀 VIP Support Manager | iGaming | Crypto Casino & Betting
We are looking for a VIP Support Manager for an international Crypto Casino & Betting project with a successful development history of over 8 years.
💎 Your responsibilities: • Personally accompany VIP players; • Promptly resolve requests and non-standard situations; • Build long-term relationships with the Premium audience; • Communicate with clients via chat, email, and messengers; • Interact with Support, Payments, KYC, and other departments; • Work on increasing the loyalty and retention of VIP clients.
🔥 What we expect: • Overall Customer Support experience in iGaming for at least 3 years; • Experience with VIP / Premium clients for at least 1 year; • Mandatory experience supporting players in Tier-1 and Tier-2 GEOs; • Experience in iGaming, casino + betting; • Excellent communication skills and a high level of customer focus; • Ability to handle complex and sensitive requests; • English language B2–C1+.
🌍 Format: remote work in an international team.
If you are interested in the vacancy, send your resume or message us.
📩 For all questions: @hr_igaming_mari