#vacancy #remote #iGaming Support Specialist (L1) 📌Format: Remote

We are not considering candidates from RU / BY / UA (No politics, temporary access difficulties in these geographies)

We are an international iGaming operator with 10+ years in the market, actively growing and strengthening our support team.

Responsibilities: — Process incoming inquiries via chat (live support) — Assist users with: accounts, KYC, deposits/withdrawals, bonuses, gaming, and technical issues — Receive and structure user complaints — Escalate complex cases to specialized departments — Quickly diagnose problems and gather data — Adhere to security standards — Maintain a high level of service — Meet KPIs (Quality and speed)

Requirements: — iGaming support experience of 6+ months MANDATORY — Russian - C2, English - B1+ — Proficient and fast typing speed in Russian (250+ characters/min)

🕐 Schedule (2/2) To choose from — 08:00–20:00 (Morning shift) — 13:00–01:00 (Evening shift) — 20:00–08:00 (Night shift) Cyprus timezone

💸 Conditions: $800-$1200

Probationary period: — $4.5 / $5.5 (day/night) After successful completion of the probation period: — $5 / $6 (day/night)

Benefits: — 28 days of vacation per year — 21 sick days + day off — Training + compensation for sports/hobbies

Why join us: — KPI bonuses: +10% / +15% to salary — No sales - only support, no pushing services onto clients — On average, other departments monthly open requests for rotation of strong operators from the support team — Good results are truly noticed here - strong employees have a chance to grow quickly within the company

To apply: katedrenchik