#вакансия #vacancy #TechnicalSupport #L1 #fulltime #remote

**Role: **Technical Support Agent **Location: **Remote **Company: **IREV Salary: $700-$1500

🔹**About the role: ** We are seeking passionate individuals to join our Customer Success unit and assist us in maintaining a high level of customer support.

🔹Job responsibilities:

• Communicate with b2b clients via Front APP and assisting them in finding solutions;
• Help the client find the optimal solution for their business;
• Work with our REST API to solve requests related to integration;
• Analyze situations and building logical chains;
• Stay calm and professional in challenging conversations.
• Stay within tone of voice and KPIs: Average first response time < 3 min Average response time < 4 min Customer satisfaction rate > 96%

🔹Job requirements:

• 1 year+ of experience in customer service or client management;
• English B2+ level or higher (both written and spoken);
• Resilience and the ability to remain friendly under pressure;
• Strong analytical thinking and attention to detail.

🔹Nice-to-have advantages:

• Experience working in the B2B service;
• Understanding and hands-on experience with REST APIs;
• Knowledge of affiliate marketing principles and market specifics.

🔹Benefits:

• Step into an opportunity to become the go-to top-level support expert in a fully bootstrapped SaaS company. You’ll gain firsthand experience solving high-level client challenges, shaping processes from the ground up, and building your career at the very front line of product and customer success.