Support Specialist

Looking for a Support Specialist at Mailganer

Who are you?

Product company. Our product is a cross-channel email marketing platform for IT companies and SaaS services. We have been operating since 2015. Every day, 700 customers send 12 million emails. Our clients are mainly medium and large businesses with deep integrations. Examples of clients: SKB Kontur, Selectel, Smartavia, Dnevnik.ru, SkillFactory, Banki.ru.

Who are we looking for?

A like-minded person interested in others' opinions, complex integrations, and ready to make decisions.

What will you do?

Help clients accomplish their tasks on time.

Tasks

• Help clients accomplish their tasks on time
• Help set up automations. For example, trigger sequences or segments
• Help create specifications for integration
• Write articles and document processes
• Train junior colleagues and learn from senior ones

Services we work with

• Usedesk and Zoom for customer communication
• Graylog for viewing logs
• Tilda for writing articles for clients
• Confluence for internal procedures
• FigJam for visualizing integrations

Expectations

• Experience working with technology
• Conscious desire to grow in the IT field

What we offer

• 55,000 RUB for Level 1 specialists
• 70,000 RUB for Level 2 specialists
• 95,000 RUB for Level 3 specialists
• 50,000 RUB bonus for writing a client case study
• Amounts are stated "net" ("na ruki") after tax deductions

Work conditions

• Remote work: Working schedule Mon-Fri from 10:00 to 19:00 Moscow time.
• We support development: We cover 100% of training costs.
• Philosophy club: We spend leisure time together. We learn independent thinking.
• Day off without approval: Sick leave not required, vacation and formalization according to the Labor Code. You can take a day off without approvals.