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2 months ago
80,000 RUB
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Work Format
Hybrid
Employment
Full-time
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Technical Support Specialist (CRM, B2B) | Moscow | Hybrid
An accredited IT company that develops its own CRM platform for pharmaceutical, medical, and other large companies is looking for a Technical Support Specialist. This is not a call center. The main job is written support for corporate clients: you need to understand the problem and bring it to a resolution.
What you will do: — receive and process B2B client requests considering SLA and priorities; — clarify details and reproduce errors; — independently find solutions; — if necessary, assign tasks to developers and other departments and control their execution; — get back to the client with a clear answer; — maintain and update the knowledge base.
What is important: — experience in technical support or software maintenance; — experience working with corporate clients; — ability to independently troubleshoot technical problems; — literate written communication; — independence and good self-organization; — basic SQL and database experience will be a plus.
Conditions: — 80,000 ₽ net; — employment according to the Labor Code of the Russian Federation from the first day; — accredited IT company; — Moscow, hybrid format, office — Profsoyuznaya metro station; — 5/2 schedule, 9:00–18:00, no night shifts or on-call duties; — Voluntary Medical Insurance (DMS); — annual bonus; — corporate equipment; — training and opportunities for development within the company.
Activity monitoring system is used on the work computer.
Selection stages: HR interview → technical interview → online testing.
