Responsibilities:

• Make outbound calls regarding tickets to clarify information and/or remotely resolve tickets in accordance with instructions;
• Assign tasks to the workgroup/engineer, clarify deadlines, verify correct closure of requests;
• Provide information on ticket statuses;
• Control SLA compliance during request fulfillment;
• Process incoming requests according to regulations/instructions;
• Generate and maintain reporting according to specified parameters;
• Interact with technical support staff.

What is important to us:

• Education: secondary vocational education or higher;
• Organizational and administrative skills;
• Willingness to work with incoming calls;
• Ability to quickly process incoming information;
• Fluent oral and written communication.

What we offer:

• Official employment with an accredited IT company;
• Training and mentorship system during the adaptation process;
• Comfortable office at the address: 150/1 Avrora St.;
• Extended social package: voluntary medical insurance, fitness compensation, partner discounts;
• Exclusive salary project for employees;
• Corporate knowledge base: courses, online library, training sessions, and meetups for hard and soft skills development;
• Modern corporate culture where life flows non-stop.