IT support Team Lead

Responsibilities:

• Organizing IT support based on the ITIL service model;
• Development and maintenance of ITSM systems and their components (service catalog, interaction channels, IT assets);
• Populating databases in the ITSM system to reduce the number of incoming requests;
• Management of the lifecycle and accounting of user IT assets;
• Coordination and control of projects for the development of office infrastructure, modernization of user equipment, and updating software packages;
• Leadership of the IT support team: employee performance evaluation, regular feedback, participation in recruitment for open positions, development and implementation of key performance indicators (KPIs) for the support team;
• Participation in IT audits and elimination of remarks identified during inspections;
• Interaction with external partners providing IT services

Requirements:

• Higher education in Information Technology;
• At least 3 years of experience in managing an IT support team with 1-2 subordinates;
• English language – Intermediate level or higher;
• Strong analytical skills;
• Excellent communication skills;
• Proficient PC user (Excel, PowerPoint);
• High motivation and result-orientation.

Conditions

• Stable work in an international company;
• Employment under the Labor Code of the Russian Federation, stable salary payments;
• Voluntary medical insurance, life insurance from the first day of work;
• Flexible benefits package (fitness/training/travel payment/extended voluntary medical insurance or other);
• Supportive, inspiring corporate culture with a focus on an innovative approach to business;
• Access to the corporate training portal Eduson;
• Access to the PrimeZone discount and privilege program;
• Opportunities for implementing your ideas;
• Annual bonus;
• Meal compensation;
• Location: comfortable office a 3-minute walk from the "Ulitsa 1905 Goda" metro station.