Technical Support Specialist (L2 Support, with English)

We are building a high-tech fintech company IT Kontakt: since 2019, we have been creating modern digital platforms that simplify processes, reduce costs, and increase the security of real estate acquisition transactions. Thanks to our work, many people around the world have been able to fulfill their dream of owning a home. We are already over 700 people strong, and due to the company's active growth, we are looking for a Technical Support Specialist to join our team.

Candidate Requirements:

• At least 1 year of experience in L1/L2 support;
• Experience with ticketing systems;
• Analytical approach to problem-solving;
• English level B2+

Will be a plus:

• Understanding of database operations (SQL knowledge);
• Experience with Python for writing automation scripts.

What will you be doing?

• Provide user interaction: process incoming requests (tickets, calls) and close them;
• Troubleshoot, diagnose, and resolve technical issues with hardware and/or software;
• Work with accounts and access, creating and supporting accounts;
• Escalate requests or incidents to the next level support group;
• Coordinate actions with other teams or departments to resolve user issues.

What do we offer?

• Accredited IT company;
• Comfortable office in the center of Saint Petersburg;
• Predictable 5/2 work schedule;
• Multicultural ambitious team;
• Communication in foreign languages with colleagues and clients;
• Internal employee community: employee benefits cafeteria, interest-based communities, participation in sports tournaments, charity programs, etc.

Proposed work schedule: Saint Petersburg, Marata 69-71, 100% office format with a schedule of 13:00-22:00