Company: Vital Partners
Location: Saint Petersburg
Our client is an accredited IT developer, creating information systems for the collection and processing of personal data in the field of transport accounting.
We are inviting an L2 Technical Support Specialist.
Main Responsibilities:
- Handling tickets submitted through the Redmine system
- User account management: creation, modification, and blocking of user accounts in systems
- System log analysis
- Knowledge base maintenance: documenting incident solutions, writing instructions for colleagues (including for the first-level support)
- Fixing defects recorded in the defect tracking database
- Investigating issues using all available tools: logs, monitoring
- Working with certified electronic signatures, including verification
- Creating instructions, guides, and other documents for the first-level support
Requirements:
- Proficient knowledge of Windows
- Confident PC user skills
- Experience with web-based project and task management applications (e.g., Redmine, Kaiten)
- Knowledge of various HelpDesk systems
- Basic SQL knowledge: SELECT, JOIN, filtering, simple queries for data analysis
- Ability to write and compose instructions, guides, and similar documents
- Desirable: experience with certified electronic signatures and their verification
- Multitasking, ability to learn quickly
- Ability to conduct training sessions for the first-level support
- Work experience in the specialty: from 3 years
What We Offer:
- Employment: Labor contract (Labor Code of the Russian Federation).
- Schedule: 5/2, office in Saint Petersburg
- Probationary period: 3 months.
- Bonuses: After successful completion of the probationary period — Voluntary Medical Insurance (DMS) and company-funded training.
