LANIT's Corporate Systems Department is looking for an intern for the LANIT Unified Support Service.
You will need to handle employee requests at the 1st level of support.
The internship duration is 6 months, with the possibility of continuing employment upon successful completion.
Tasks:
- Processing user requests in Jira;
- Consulting users within the scope of handling requests regarding supported topics using Knowledge Base articles;
- Monitoring the deadlines for requests;
- Independently communicating with execution groups to ensure timely request fulfillment;
- Maintaining the technical support knowledge base (answers to frequently asked questions, analysis of typical situations, best practices, etc.), populating the Knowledge Base based on request processing results;
Requirements:
- Higher education, with a preference for education in IT;
- Experience working in the IT field as a first/second-line support specialist will be a plus;
- Business communication and interaction skills, fluent oral and written Russian;
- Experience with Jira, Confluence (desirable, but not required);
- Understanding of domain systems;
- Understanding of Active Directory operation;
- Attention to detail and execution ability.
We offer:
- We offer official employment and a stable and transparent income.
- Remote work format across the Russian Federation, aligned with the Moscow time zone.
- Opportunity to remain on staff after the internship (internship duration is 6 months).
- Training: corporate university, MIF electronic library, webinars with external and internal experts, career counseling center.
- Specialized training and certification.
- Communities: speaker school, debate club, Habr writers, esports.
- Sports: football, volleyball, and basketball clubs.
