The position is in an accredited IT company "Aviakod" (part of the "Airports of Regions" holding), which is involved in the development, implementation, and sale of modern solutions for the aviation industry. We strive to make our products aviation-reliable, IT-modern, and, most importantly, useful for our users – airports and airlines. All of this is made possible by the team's deep expertise in understanding the technological processes of airports and airlines, as well as in creating digital products. Currently, two of our commercial products are widely used (in over 54 airports and 13 airlines in 5 countries): BAGS search (baggage incidents) and ARCute (for check-in desks and boarding gates).
Your responsibilities will include :
- registration and processing of requests received from company clients by phone and e-mail, managing requests in Service Desk according to priorities;
- handling user inquiries by phone (not equipment setup), working with people;
- initial diagnosis and resolution of technical and software problems;
- achieving the performance indicators set in the department (customer satisfaction, response time, ticket handling time, etc.);
- maintaining technical documentation, adhering to IT regulations, creating and updating user instructions;
- monitoring the status of infrastructure components (Grafana), prompt response to critical incidents, including escalation to product managers and above.
We expect you to have :
- experience with ServiceDesk (any);
- experience with trading equipment is welcome but not required;
- experience with office equipment;
- experience in administering and diagnosing Windows and Linux operating systems, methods of their installation and configuration;
- basics of local area network administration under various operating systems;
- basics of technical maintenance and repair of personal computers;
- experience with Active Directory.
We offer:
- a market-rate 100% official salary corresponding to the candidate's skills and experience;
- the company is ready to pay for specialized courses and participation in professional conferences;
- work schedule: 2/2 (day-night-rest-off), but during the training period, the schedule is five days a week;
- comfortable office: Yekaterinburg, Mashinnaya St. 44/1;
- employment in an accredited IT company;
- voluntary medical insurance (DMS) after the probationary period;
- an excellent work atmosphere without a dress code and excessive bureaucracy.
