For an international company, to support user workstations, corporate IT services and equipment, provide employees with necessary technical resources, and timely resolve emerging technical issues, a helpdesk specialist is required:
Responsibilities:
- Provide technical support to employees on issues related to equipment, software, and corporate systems.
- Prepare, configure, replace, and hand over computer hardware and mobile devices to users.
- Install, update, and maintain user software.
- Maintain IT equipment records and monitor their current status.
- Develop and maintain up-to-date user instructions and internal technical documentation.
- Manage user accounts and access rights in corporate information systems.
- Conduct consultations and training for employees on the use of equipment and corporate services.
- Perform primary administration of electronic document management systems, with prospects for participation in EDI support.
- Administer corporate telephony.
- Participate in the preparation and updating of internal IT regulations, instructions, and procedures.
- Interact with equipment and IT service providers.
- Analyze recurring user requests and participate in improving technical support processes.
Requirements:
- Technical education (IT education will be an advantage).
- Proficient in Windows OS.
- Proficient in Microsoft Office.
- Experience configuring iOS devices.
- Understanding of IP addressing, DNS, domain infrastructure, and VPN principles.
- English language at B1 level or higher.
- Ability to independently learn new tools and technologies.
- Analytical approach to problem-solving.
- Ability to structure information and clearly describe problems.
- Responsibility and organization, willingness to clarify details if there is insufficient information to solve a task.
- Good oral and written communication skills, friendliness, and professionalism when interacting with users.
- Desire to systematize knowledge and keep technical documentation up-to-date.
Will be an advantage:
- Experience in technical support.
- Experience with SAP, EDMS, or other corporate information systems.
- Experience preparing instructions, regulations, or maintaining a knowledge base.
- Experience in automating routine operations or optimizing work processes.
Conditions:
- Employment as per the Labor Code of the Russian Federation.
- Voluntary medical insurance (DMS) after the probation period.
- Meal allowance.
- Comfortable office within walking distance of the metro.
