Our client is an accredited IT developer that creates information systems for the collection and processing of personal data in the field of transport accounting.
We are looking for an L2 Technical Support Specialist
Main responsibilities:
- Working on requests submitted through the Redmine system
- Working with user accounts: creating, modifying, and blocking user accounts in the systems
- Analyzing system logs
- Maintaining a knowledge base: documenting incident solutions, writing instructions for colleagues (including for the first line of support)
- Fixing defects recorded in the defect tracking system
- Investigating issues using all available tools: logs, monitoring
- Working with certified electronic signatures, including verification
- Compiling instructions, guides, and other documents for the first line of support
Requirements:
- Proficient knowledge of Windows
- Proficient PC skills
- Experience with web-based project and task management applications (e.g., Redmine, Kaiten)
- Knowledge of various HelpDesk systems
- Basic SQL knowledge: SELECT, JOIN, filtering, simple queries for data analysis
- Ability to write and compose instructions, guides, and other similar documents
- Desirable: experience with certified electronic signatures and their verification
- Multitasking, trainability
- Ability to conduct training sessions for the first line of support
- Work experience in the specialty: from 3 years
What we offer:
- Employment: Employment contract (Labor Code of the Russian Federation).
- Schedule: 5/2, office in Saint Petersburg
- Probationary period: 3 months.
- Bonuses: After successful completion of the probationary period – Voluntary Medical Insurance (VMI) and company-sponsored training.
