Company: LANIT
Location: Moscow, Russia
Employment Type: Full-time
Work Format: Remote within Russia, Moscow time zone
Qualification: Intern
Specialization: Technical Support Engineer
Skills: Active Directory, Network Technologies
The LANIT Corporate Systems Department is looking for an intern for the LANIT Unified Support Service.
You will be required to handle employee requests at the 1st level of support.
The internship duration is 6 months, with the possibility of continuing employment upon successful completion.
Responsibilities:
- Processing user requests in Jira;
- Consulting users within the scope of handling requests based on Knowledge Base articles;
- Monitoring the deadlines for request fulfillment;
- Independently communicating with performer groups to ensure timely request completion;
- Maintaining the technical support knowledge base (answers to frequently asked questions, analysis of typical situations, best practices, etc.), and populating the Knowledge Base based on request processing results;
Requirements:
- Higher education, a degree in IT will be an advantage;
- Experience working in IT as a first/second-line support specialist will be a plus;
- Business communication and interaction skills, fluent oral and written communication;
- Experience with Jira, Confluence (desirable, but not required);
- Understanding of domain systems;
- Understanding of Active Directory operation;
- Attention to detail and diligence.
We Offer:
- We offer official employment and a stable, transparent income.
- Remote work format within Russia, Moscow time zone.
- Opportunity to remain on staff after the internship (internship duration is 6 months).
- Training: corporate university, MIF electronic library, webinars with external and internal experts, career counseling center.
- Professional training and certification.
- Communities: speaker school, debate club, Habr writers, esports.
- Sports: football, volleyball, and basketball clubs.
