Our client is an accredited IT developer that creates information systems for the collection and processing of personal data in the field of transport accounting.
We are inviting an L2 Technical Support Specialist
Main responsibilities:
- Work on tickets received in the Redmine system
- Work with user accounts: creation, modification, and blocking of user accounts in systems
- Analysis of system logs
- Knowledge base maintenance: recording incident solutions, writing instructions for colleagues (including for the first support line)
- Fixing defects recorded in the defect database
- Investigating problems using all available tools: logs, monitoring
- Working with certified electronic signatures, including verification
- Compiling instructions, guides, and other documents for the first support line
Requirements
- Solid knowledge of Windows
- Confident PC user skills
- Experience with web-based project and task management applications (e.g., Redmine, Kaiten)
- Knowledge of various HelpDesk systems
- Basic SQL knowledge: SELECT, JOIN, filtering, simple queries for data analysis
- Ability to write and compile instructions, guides, and other similar documents
- Preferred: experience with certified electronic signatures and their verification
- Multitasking, trainability
- Ability to conduct training sessions for the first support line
- Work experience in the specialty: from 3 years
What we offer:
- Employment: Employment contract (Labor Code of the Russian Federation).
- Schedule: 5/2, office in Saint Petersburg
- Probationary period: 3 months.
- Bonuses: After successful completion of the probationary period — Voluntary medical insurance and company-funded training.
