We are looking for a Service Group Lead to head the user support department and help develop service maintenance for corporate clients.
What you will be doing:
- Organizing group work: task distribution, performance monitoring, goal setting;
- Developing and implementing action plans to increase service sales;
- Ensuring a high level of user support, analyzing feedback;
- Analyzing processes and implementing improvements to increase efficiency;
- Interacting with clients to understand their needs;
- Preparing reports on group KPIs and developing improvement plans;
- Collaborating with other departments.
We will be happy to meet you if you:
- Have at least 2 years of experience in a support or technical support service;
- Have 2-3 years of experience in a managerial position managing a group or project;
- Know what EPD (electronic shipping documents) are and can work with them;
- Know the principles of customer relationship management and sales techniques.
Will be an advantage:
- Knowledge of ITS and 1C products;
- Financial planning;
- Knowledge of current trends in technology and support.
What we offer:
- Work in an accredited IT company;
- 5/2 schedule, full-time from 9:00 to 18:00;
- Office: Ushakovskaya Embankment, bld. 5 (10 minutes walk from Chernaya Rechka metro station);
- Remote work format is possible;
- Official employment according to the Labor Code of the Russian Federation and a completely "white" salary;
- Health and development bonuses: discounts on VHI, fitness, and English language courses;
- Access to a corporate university, a library of video courses, webinars, and materials.
Apply now, and we will contact you soon to discuss details and answer your questions!
