Company: X5 Tech
X5 is a leading Russian food retail company that manages stores under several retail chains: "Pyaterochka" convenience stores, "Perekrestok" supermarkets, and "Chizhik" hard discounters. X5 holds leading positions in e-commerce, with its digital businesses including 5Post and X5 Digital.
X5 manages over 30 thousand stores (Pyaterochka, Perekrestok, Chizhik), as well as over 5 thousand points connected to the franchising program under the "OKOLO" brand.
X5 is one of the largest Russian employers. Currently, the company employs 375 thousand people. Following the results of 2025, X5 was ranked among the top 3 best employers in Russia by HeadHunter.
Responsibilities:
- Provide technical support to users and internal teams on the 2nd line;
- Work with the console and specialized tools for system diagnostics, support, and monitoring;
- Analyze requests, identify the causes of technical problems, and choose the optimal solution method;
- Participate in handling mass incidents and emergency situations;
- Collect and systematize defect data: logs, reproduction steps, test results, environment, screenshots, and other necessary information;
- Prepare and transfer defects for development teams, monitor their further progress;
- Organize interaction with the 1st line of support;
- Analyze logs and technical metrics to identify causes of service failures and degradations;
- Perform basic API checks and verify the interaction of client applications with backend services;
- Develop and update scenarios for chatbots and customer support automation;
- Participate in improving the knowledge base, regulations, instructions, and diagnostic checklists;
- Propose and implement methods for automating routine operations using modern AI tools;
- Participate in incident reviews and prepare proposals to prevent recurring failures.
Experience Requirements:
- Understanding of customer support principles and the interaction between 1st, 2nd, and 3rd lines of support;
- Development skills using modern AI tools (vibe-coding), ability to apply them for automation and task acceleration;
- Basic knowledge of Bash and Python, understanding of Flask development principles;
- Understanding of SQL database principles and ORM systems;
- Knowledge of HTTP/HTTPS protocols, understanding the differences between them, URL structure, and principles of client-server application interaction;
- Experience working with Postman for API testing and analysis. General understanding of mobile application architecture and principles, as well as their interaction with backend services;
- Ability to analyze technical problems, work with logs, and participate in incident diagnostics.
Will be an advantage:
- Experience with Grafana, Kibana, Jira, and other monitoring and support tools;
- Understanding of CI/CD, Docker, and microservices architecture basics.
In return, we offer:
- Official employment with a transparent salary, semi-annual bonuses based on performance;
- Convenient office located near "Dobryninskaya" metro station or remote work;
- Comprehensive medical insurance package (including dental care), life and health insurance;
- Opportunities for learning and development funded by the company: external training and seminars on professional topics, participation in the country's largest conferences, digital and management skills development programs (Digital Academy, Team Lead School), online and offline masterclasses, "X5 Polka" corporate university, mentoring school, and much more;
- Motivation programs for speakers and authors: internal Speak Up School, Write Up, achievements and points for presentations, speaker training for major national conferences, Habr author community, opportunity to share experience with internal and external expert communities;
- Experience exchange through communities: 12 technical communities from Java to DevOps;
- Vibrant corporate life with numerous events, contests, and opportunities for creative realization: regular internal meetups, demo days, open mic sessions, IT Specialist Day, volunteer programs, X5 Idea Challenge corporate entrepreneurship;
- Employee well-being initiatives: 7 sports communities (running, football, volleyball, basketball, hockey, skiing, triathlon), annual Health Week;
- Discounts within the X5 business ecosystem ("Pyaterochka", "Perekrestok", "Mnogo Lososya", "Perekrestok Vprok");
- Prime-zone privilege program (discounts on goods and services and special offers from partner companies);
- Financial assistance for employees facing difficult life situations.
Join the X5 Tech team to create the future of retail with us.
