Chat Support Manager

hirix is a recruitment partner for finding IT talent. We help companies build strong teams, and specialists find projects where their expertise is truly needed.

We select specialists in IT, Digital, and AI and support each candidate at all stages — from the first contact to the offer.

We are currently looking for a Support Manager for the day shift for an international IT company that develops web platforms in the iGaming sphere.

What needs to be done

• Respond to customer messages on the website in the online chat;
• Provide assistance to clients;
• Advise users and answer their questions;
• Process only incoming requests;
• Maintain multiple dialogues simultaneously;
• Communicate with clients accurately and politely;
• Help users resolve emerging issues.

No cold sales — only work with incoming chats.

Conditions

• Fully remote work;
• Schedule 2/2;
• Day shift — from 09:00 to 21:00 MSK or from 21:00 to 9:00 MSK;
• Payment — $575 + KPI;
• Quality of work bonus — up to $80;
• Paid training and adaptation;
• Payments in cryptocurrency;
• Work in an international IT company.

Whom we are looking for

• Confident PC user;
• Candidate with literate written speech;
• Attentive and responsible person;
• Specialist who can communicate calmly and politely with clients;
• Ready to work on a 2/2 schedule.

If you are interested in the vacancy, apply. After applying, we will contact you and tell you more about the company, tasks, training, and further steps.