We are currently looking for someone to join our team: LiveChat Customer Support Operator.

Responsibilities:

1. Consult clients in English (chat, email, messengers, forums):

• Regarding platform operation, withdrawals, and deposits: consultation on using the necessary payment method, verification of payment instruments. Interaction with other departments.
• Regarding technical issue resolution, forwarding data on game errors from providers to second-line support.
• Regarding account verification: checking documents, personal data; confirming email address, phone number.
• Regarding bonuses/bonus accruals.

2. Work according to pre-defined scripts and standards (SOP).

3. Maintain the knowledge base, handle escalations.

4. Write support scripts, assist colleagues.

5. Handle complaints on partner platforms.

6. Support and accompany VIP clients, retention, increasing loyalty, individual approach.

Requirements:

• English level not lower than Upper-Intermediate (C1-C2)
• Stable internet connection and a workspace.
• Attentiveness, stress resistance, trainability, results-oriented.

Conditions:

• Income level for Junior position: from ~60,000 RUB for shifts worked per month.
• Additional stable bonuses for individual performance.
• Trial week is paid if you transition to a full-time schedule.
• Opportunity for career growth
• You can work from anywhere in the world.

Work Schedule:

2x2 from 15:00 to 23:00 (Moscow time)