Aspirity Solution**

❗️Good conversational English❗️

Aspirity Solution is a development studio with over 10 years of experience. We create web and mobile applications, no-code solutions, and AI agents for international clients. We are currently looking for a Customer Support Engineer for a partner's team.

Responsibilities

• L3 support (Intercom, Jira, email, phone)
• Processing of critical incidents (P1) according to SLA
• On-call duties (shifts, weekends, holidays)
• Ticket handling:
• Escalating issues to development
• Interacting with partners (Acronis, IONOS, Nextiva)
• Maintaining documentation and runbooks

Requirements

• 3+ years in technical support / support engineering
• Experience with Intercom or similar (Zendesk, Freshdesk)
• API debugging: Postman, curl, DevTools
• English B2–C1
• Willingness for on-call duties
• Experience with B2B clients
• Self-reliance

Will be a plus

• Jira
• VoIP (SIP, WebRTC)
• AI/ML or chatbots
• QA experience
• Leadership / mentoring

Conditions

• Remote work
• Flexible schedule
• Payment in dollars from 20 USD per hour.
• Key skills / specifics
• Working in a distributed team
• Support of high-load / mission-critical systems
• Time zones: priority for candidates willing to work in the following zones
• APAC / Pacific (China, Australia, Hawaii, PST)

📱 Apply at @hr_aspirity