Conversational English, work according to Argentina time (PT) ❣️Outside of RF/RB❣️

Aspirity Solution is a development studio with 10+ years of experience. We create web and mobile applications, no-code solutions, and AI agents for international clients. We are currently looking for a Customer Support Engineer for our partner's team.

Responsibilities

• L3 support (Intercom, Jira, email, phone)
• Handling critical incidents (P1) according to SLA
• On-call duties (shifts, weekends, holidays)
• Working with tickets:
• Escalating issues to development
• Interacting with partners (Acronis, IONOS, Nextiva)
• Supporting documentation and runbooks

Requirements

• 3+ years in technical support / support engineering
• Experience with Intercom or similar (Zendesk, Freshdesk)
• API debugging: Postman, curl, DevTools
• English B2–C1
• Readiness for on-call duties
• Experience working with B2B clients
• Independence

Will be a plus

• Jira
• VoIP (SIP, WebRTC)
• AI/ML or chatbots
• QA experience
• Leadership / mentoring

Conditions

• Remote work
• Flexible schedule
• Payment in dollars from 20 USD per hour.
• Key skills / specifics
• Work in a distributed team
• Support of high-load / mission-critical systems
• Time zones: priority for candidates ready to work in zones
• APAC / Pacific (China, Australia, Hawaii, PST)

📱 apply at hr_aspirity