ChatPlace is a platform for creating AI agents, chatbots, and other tools that help bloggers, experts, and entrepreneurs promote their products and services through content. ChatPlace setup requires no technical skills and helps reduce costs for technical specialists and the SMM team. We are actively growing in Russia, CIS, USA, and other countries.

Our technical support is one of the service's advantages. We respond quickly, communicate humanely, and help users find the best solution for their tasks. We also have an AI agent on the first line that handles over 50% of all typical requests.

Due to user growth, we are looking for a technical support manager to join our team, who can quickly master the functionality of our service, handle complex cases, and help improve the AI agent's performance.

What needs to be done:

• Advise users on service setup via Intercom chats.
• Resolve non-standard requests by consulting with colleagues and management.
• Study service updates and assist users.
• Verify the AI agent's correct operation and report its errors.
• Retrain the AI agent in real-time according to approved instructions.
• As you grow, help clients with setting up complex solutions based on the service: create a turnkey chatbot, train an AI agent, configure gamification. Such tasks are paid additionally.

Our ideal candidate:

• Attentive to detail, able to quickly understand the technical specifics of the service.
• Polite in communication, enjoys helping people, shows care. We value simple, friendly communication without unnecessary formalities, ideally with humor.
• Able to avoid conflict situations in communication, and if they arise, smooth them over by showing empathy for the client's problems.
• Persistent and responsible, ready to respond quickly to requests and prioritize communications.
• Uses social media, which will make it easier to understand how and why our service works.
• English language proficiency at B1+ level minimum.

Working conditions and opportunities:

• Salary based on an hourly rate per shift. Income target - from 60,000 rubles.
• Remote, schedule 2/2 from 12 PM to 12 AM Moscow time.
• Requires a computer and good internet connection.
• Salary based on an hourly rate per shift.