#jun #vacancy #remotework #support

Chat Support Specialist / Junior Support Specialist

Part-time, remote, side job

Hi! We are Aspirity Solution, a development studio that has been creating web and mobile applications, no-code solutions, and AI agents for clients from various fields for over 10 years. We are currently looking for a part-time Chat Support Specialist. This is a great option for those who want to start a career in IT, develop in technical support, and gradually dive into working with logs, user requests, and interaction with the development team.

What you will be doing:

• Responding to user messages in chats.
• Analyzing requests and documenting the essence of the problem.
• If possible, reviewing logs and monitoring, for example in Grafana.
• Forwarding tasks and bugs to development.
• Clarifying details with users and the team if there is insufficient information.
• Ensuring that requests are not lost and are processed correctly.

What is important:

• Proficient written communication skills.
• Attention to detail.
• Proactivity: it is important not just to wait for instructions, but to independently understand the situation.
• Desire to learn and develop in IT support.
• Basic understanding of technical processes will be a plus.
• Experience with Grafana, logs, or monitoring will be an advantage, but not required — the main thing is the desire to understand.

Conditions:

• Remote work format.

• Part-time, not full-time.

• Estimated workload: 3–5 hours per day.

• Need to be available during the window from 9:00 to 21:00 MSK.

• User messages do not come frequently: there may be days with low load or no requests at all.

• Hourly pay.

• Up to 50,000 ₽ net per month.

• Suitable for starting a career in IT.

Who this role is suitable for This position is suitable for someone who wants to gain their first or initial experience in IT, learn to work with user requests, logs, and the development team. It is important to be responsible, attentive, and ready to independently delve into tasks.

📱hr_aspirity