#vacancy #support #remote

Technical Support

Schedule: night shifts 2/2, from 20:00 to 08:00 UTC +3 Work format: remote Compensation: $800

🔹 Tasks

• Monitoring the status of payment gateways and services (Grafana, Telegram bots, internal dashboards).
• Responding to incidents: logging, initial diagnostics, escalation to the 2nd line or development.
• Handling merchant requests via Yougile/Telegram / e-mail.
• Checking the correctness of API requests and response logs, basic technical verification.
• Monitoring payment processing, tracking statuses and notifications.
• Performing routine actions according to instructions: creating entities, setting up routes, checking limits, access, statuses.
• Maintaining a knowledge base: documenting typical cases, updating instructions.
• Maintaining internal communication tone.

🔹 What we expect

• Higher education
• Basic knowledge of payment systems / API / JSON / logs operation principles.
• Confident use of Slack, Telegram, HelpDesk, MS Office.
• Understanding how to diagnose a problem using logs and metrics.
• Attentiveness, responsibility, and readiness to work at night (2/2 schedule).
• English proficiency at the level of reading technical documentation

📩 applications to DM @anastasia_headofsupp