What you will be doing: — Consult users on the use of AI services. — Work with incidents: registration, classification, and routing of tickets to resolution. — Formalize business requests into understandable technical specifications for the development team. — Communicate closely with developers to fix bugs and implement enhancements. — Test AI services and help make them better and more user-friendly.

Requirements (Must have): — Experience in IT product technical support for at least 1 year. — Understanding of the fundamentals: API, databases, integrations, log reading. — Experience with ticket systems and understanding of SLA processes. — Ability to explain complex technical nuances in simple terms. — Good verbal communication and ability to maintain constructiveness in any situation.

📲 Contact: @hrwomenpro ID: 68136SSF