Technical Support Engineer

Responsibilities:

• complete knowledge of production processes and ensuring their strict adherence;

• assisting 1st line support employees with issues beyond their competence;

• monitoring functionality, configuration, and maintenance of work resources;

• maintaining and updating the knowledge base;

• knowledge transfer and assistance in training 1st and 2nd line support employees;

• creating reports using data from the database.

Requirements:

• confident proficiency in Windows and Linux OS;

• confident knowledge of PCs and office software;

• confident SQL proficiency for at least a year;

• ability to read and understand logs, including in JSON format;

• understanding of principles for handling user requests: systematization, determining importance and priority level of the request;

• ability to work with and understand technical documentation;

• friendly communication and ability to clearly articulate thoughts;

• basic knowledge of written English sufficient for technical correspondence;

• technical mindset;

• ability to independently search for problem solutions