SpaceWeb is a hosting provider, ranking in the TOP-8 of the Runet and has been maintaining its position for over two decades. We are looking for a Support Engineer with a shift schedule who is not afraid of the terminal, wants to improve their Linux skills, and eventually move into system administration, DevOps, or web development.

What's great about us:

• TOP-8, over 20 years on the market, thousands of clients;
• First IT job with a path to becoming an administrator or DevOps engineer;
• A shift schedule that is easy to integrate into your life, convenient to combine with studies;
• Great people in the team (always supportive and helpful);
• Internal knowledge base, training, access to real infrastructure. We don't teach superficial actions – we show how everything works inside. You will understand the logic of processes, not just memorize a sequence of clicks;
• A clear career track, the first month is an paid introductory course with a mentor, and then - real-world tasks, live infrastructure.

What you will be doing:

• Helping clients with technical hosting issues (tickets, Jivo chat, phone - yes, voice too);
• The focus is on technical requests, but general questions about tariffs, panels, and settings are also part of the tasks;
• Solving problems: from DNS errors to insightful analysis of various logs;
• Gradually delving into the internal workings of a provider that has been operating since 2001 - and believe me, that means thousands of interesting cases.

What we expect:

• You understand how the internet works;
• You have configured email, FTP, SSH and are not afraid of the console;
• You are friends with Linux at a confident user level;
• You are aware of why DNS, HTTP, FTP, SSH, POP3, IMAP, SMTP are needed;
• You know the basics of HTML, PHP, MySQL;
• You love explaining complex things in simple words;
• You express your thoughts clearly and understandably - without unnecessary fluff or clarifications.

We offer:

• Shift schedule: night shifts, weekend shifts (3-4 times a week);
• Official employment under the Labor Code of the Russian Federation;
• Monthly bonuses;
• Benefits of an accredited IT company;
• Remote work format within the Russian Federation. If desired, you can visit our great offices in Moscow, Saint Petersburg, and Samara;
• Voluntary medical insurance from the first month of work;
• Wellbeing program, including consultations with psychologists, lawyers, financial experts, as well as online classes with fitness trainers;
• Opportunity to use company services for free: domains, hosting, SSL;
• Internal corporate training;
• Corporate discounts at stores, cafes, fitness clubs.