We are inviting a leading second-line support engineer to join our new technical team, whose task is to resolve technical issues for corporate clients.
WHAT YOU WILL BE DOING:
- Accepting and processing incidents from corporate clients;
- Searching for and diagnosing network problems, configuring service operability with clients;
- Registering and routing mass incidents of detected problems;
- Interacting with various departments for prompt elimination and analysis of accident causes.
WHAT WE EXPECT FROM THE CANDIDATE:
- Higher or specialized secondary education (preferably in telecommunications technologies);
- Experience in telecommunications and communication;
- Experience in configuring switching equipment and diagnosing data transmission channels;
- Confident knowledge of the OSI model, main network protocols, and authorization technologies (PPPoE, IPoE, PPTP, VLAN, TCP/IP, etc.);
- Understanding of network construction methodologies for various technologies (GPON, FTTB, ADSL, РРЛ).
WHAT WE OFFER:
- Fully remote work with no need to visit the office;
- Employment on the company's staff;
- Fixed salary of 80,000 rubles + 25% monthly bonus based on KPI performance;
- Voluntary medical insurance (DMS) from the first month of employment, including dentistry. We also pay 50% of the DMS policy cost for relatives;
- Accident insurance from the 1st month of employment. Financial assistance in difficult life situations;
- General practitioner appointments at the office. Psychologist consultations and employee support program;
- Vacation of 28 calendar days + 3 days for non-standard working hours;
- Compensation for expenses chosen by the employee, e.g., for sports, mortgage, or food. Special offers from partners and discounts on products from the MTS ecosystem;
- Mobile communication at the company's expense and preferential tariffs for loved ones;
- Subscription to the online cinema KION, MTS Music service, MTS Lines book service, unlimited messengers and social networks;
- Own corporate university, online library, and paid external training for career development.
Technical Support # Network Technologies # VLAN # TCP/IP # OSI Model # Equipment Configuration # L2/L3 # VPN # Broadband
