#vacancy #remote #fulltime #support Vacancy: Technical Support Engineer (2nd Line) Company: 13tm Work Format: Remote, Moscow/Saint Petersburg (office visits possible) Employment: Full-time (40 hours per week) Salary: 850 RUB/hour net 🟢We are looking for a Technical Support Engineer (L2). Tasks:

• Solving typical problems and errors related to the service;
• Consultations on service usage issues;
• Receiving and processing requests in Service Desk, according to SLA;
• Creating and updating instructions for colleagues and users.

What we are looking for:

• At least 1 year of experience in technical support (ServiceDesk) or customer service (Help Desk);
• Knowledge of how DNS works: domain name registration, delegation, resource record management;
• Understanding of network protocols and stacks (OSI, TCP/IP, HTTP(S), DNS);
• Knowledge of email traffic mechanics (SMTP/POP3/MAPI/IMAP), validation (SPF, DKIM, DMARC);
• Solid knowledge in operating Linux systems;
• Experience using Docker, Kubernetes;
• Experience working with databases.

We offer:

• Remote work format (Moscow/Saint Petersburg);
• Occasional visits to the client's site are possible;
• Cooperation format - outstaff;
• Working hours from 9 AM to 6 PM MSK.

✉ Contact: @antihr