Technical Support Specialist
About the Product and Team:
We are developing a high-load multi-channel marketing platform. Since 2015, we have been helping IT market leaders and large retailers build deep integrations and automate communications. Our clients include: Selectel, SKB Kontur, Banks.ru, and other tech giants.
Your Focus Areas:
- Engineering Consulting: Assisting clients' technical teams in designing complex automation scenarios, trigger sequences, and multi-level segmentation.
- System Integration: Acting as an expert in connecting the platform with external systems. Helping to draft competent technical specifications for API integration and Webhook setup.
- Operational Excellence: Analyzing logs in Graylog, identifying root causes of bugs, and proposing solutions. It's important for us not just to close a ticket, but to fix the problem at its core.
- Knowledge Management: Transforming unique integration cases into a structured knowledge base (Tilda/Confluence) and regulating internal processes.
- Expertise Development: Mentoring new employees, sharing best practices, and continuously growing towards system analytics or product management.
Our Expectations from the Candidate:
- Networking Literacy: Deep understanding of web technologies' working principles. You know the difference between GET/POST methods, understand JSON structure, and can interpret server response status codes.
- Integration Experience: Practical skills in working with APIs and understanding Webhook mechanics. The ability to 'read' technical documentation and translate business tasks into the language of technical algorithms.
- Analytical Skills: Experience with log collection systems (e.g., Graylog). The ability to independently localize a problem, not just pass it on to developers.
- System Thinking: The ability to design logical connections. You should be able to navigate segmentation conditions and trigger scenarios of any complexity with ease.
- Documentation Culture: Skill in structured information presentation. We expect you to be able to create regulations in Confluence and training longreads in Tilda.
- Pro-Level Soft Skills: Fluent written and spoken language. The ability to maintain a constructive and expert position in dialogue with Technical Directors (CTO) and lead marketers of large companies.
Will be your advantage:
- Knowledge of email markup specifics and understanding of anti-spam filter mechanisms (SPF, DKIM, DMARC).
- Proficiency in process visualization tools (FigJam).
- Mentoring and employee training skills within the team.
What We Offer:
- Format: Fully remote work.
- Schedule: 5/2 from 10 AM to 7 PM MSK.
- Development: We compensate for equipment and training.
- Processes: Minimal bureaucracy and adequate management that listens and hears.
- Income: Stable 'white' salary of 55,000 — 95,000 rubles + bonuses of 50,000 rubles for each packaged case with a client.
