Technical Support Engineer with Turkish Language Skills

We have an opening for a Technical Support Engineer for a project in collaboration with Kaspersky Lab.

If you want to become part of a technical support team working on cutting-edge information security solutions, don't miss this opportunity!

Your responsibilities will include:

• Providing 1st line technical support for a major international company specializing in the development of systems for protection against computer viruses and other cyber threats;
• Accepting, resolving, and registering user requests in an ITSM system (communicating with users via email, messengers);
• Remotely connecting and resolving issues for corporate users or forwarding the request to the next level of technical support for the product;
• Interacting with other support levels to resolve users' technical problems.

What we expect:

• At least six months of experience in IT support or system administration;
• Basic knowledge of network technologies, TCP/IP stack;
• Experience working with Windows family OS;
• Good communication skills and a desire to help people;
• Basic proficiency in English;
• Turkish language B2 or higher / fluent Turkish;
• Knowledge of Active Directory will be a plus.

What we offer:

• 5/2 schedule from 9:00 to 18:00 Moscow time;
• Remote work format within the Russian Federation;
• Official salary (base salary + KPI);
• A team always ready to help;
• Opportunities for growth within the company as a technical support specialist or transfer to other departments.

Join our team right now, become part of a successful project, and grow with us!