Reach out directly about this role
For us, first-line support is not about formal responses, but about genuine contact with the user. This role is for someone who can keep pace, maintain clarity in communication, and retain empathy even amidst a stream of inquiries.
You will be the first person to help a user understand the product, so the quality of communication here directly impacts the overall impression of the service.
Work where you are comfortable. Fully remote work with a flexible schedule — we trust you to deliver results.
Salary in Euros at market level, payments to any bank. Performance bonuses every six months.
40 paid days per year for holidays and vacation
Be sick calmly if needed and come back
We provide the latest MacBook as a work device.
Full SafetyWing insurance — medical and dental worldwide (excluding USA/Singapore/Hong Kong).
Therapy, coaching, and self-care tools upon request.
Access to Preply for tutor-led lessons or independent study of any language.
Regular in-person team meetings for collaboration and recreation (travel and accommodation paid).
Compensation for courses, conferences, and materials for your growth.
1,500 EUR
before taxes
Full-time
Employment
Remote
Work Format
Junior
Grade
B1 - Intermediate
English Level
Customer Support
Specialization
Cybersecurity
Industry
Product company
Company Type
Salary Insights
Customer Support
Specialization
Cybersecurity
Industry
Product company
Company Type