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Polymarket
25 days ago
200,000 – 250,000 USD
per year
Grade
Senior
Experience
from 5 years
Work Format
Remote
English Level
B2 - Upper-Intermediate
AI writes it from your resume. You only have to send it.
Title: Real Time Analyst Location: Remote
Compensation: $200K - $250K per year
ABOUT POLYMARKET
Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.
We're growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.
ABOUT THE ROLE
When a market moves, our queues move with it. The Customer Experience team at Polymarket operates in an environment where volume can spike without warning, driven by breaking news, major events, or a market that suddenly goes viral. Real-time management here is not a background function. It is the difference between customers getting help and customers churning.
You will sit inside the CX Operations team, reporting to the Capacity Planning Lead, and you will be the person watching the queues when everyone else is watching the markets. We work with in-house agents and BPO partners, and keeping both aligned to actual demand, in real time, across multiple channels, is the core of this job. The forecast tells you what to expect. You handle what actually happens.
This hire matters because we are growing fast and our support complexity is growing with it. We need someone who has done this before, who does not need to be told when to act, and who can communicate a staffing risk clearly and quickly to the people who need to know. If you are the kind of person who stays calm when the dashboard turns red and moves fast with a spreadsheet, this role was built for you.
WHAT YOU'LL DO
BENEFITS
PAY TRANSPARENCY
Base salary range: $200,000 to $250,000, plus equity and benefits.
This is a good-faith range for the level we're hiring at. Experience varies widely within a title here, so if your expectations fall outside it, reach out anyway. We're always happy to talk it through.
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