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Five9
United States4 months ago
90,700 – 252,200 USD
per year
Grade
Senior
Experience
from 5 years
Work format
Remote, Hybrid
English level
B2, upper-intermediate
An email or a Telegram message to the recruiter
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are seeking a highly experienced Senior OpenStack DevOps Engineer to architect, implement, and support our community-driven OpenStack-based private cloud infrastructure. You will be directly responsible for ensuring the scalability, resilience, automation, and performance optimization of our cloud environment by leveraging Infrastructure-as-Code (IaC) tools like Ansible, and Terraform, or Pulumi.
This is a deeply technical role requiring expert-level understanding of OpenStack internals across major projects including Neutron, Octavia, Manila, Cinder, Nova, Ironic, and Glance. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
5+ years of experience operating and automating large-scale OpenStack cloud environments, preferably in community-driven or upstream-contributing teams
Expert-level proficiency in Infrastructure-as-Code with Ansible, Terraform, or Pulumi
Strong hands-on knowledge of Neutron, Octavia, Manila, Cinder, Nova, Ironic, and Glance
Strong Linux (RHEL/CentOS/Ubuntu) systems engineering background with advanced scripting in Python, Bash, or Go
Fluency with Git, CI/CD pipelines, and automated test frameworks
Strong understanding of L2/L3 networking, SDN overlays (VXLAN, Geneve), load balancing (Octavia), and storage protocols (SDS) (iSCSI, NFS, CEPH)
Demonstrated success building or maintaining multi-region or high-availability OpenStack clusters
Ability to write technical documentation and contribute to community wikis or knowledge bases
Analytical Thinking & Problem Solving: Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions
Collaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders
Mentorship & Leadership: Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices
Experience with container technologies (e.g., Docker) and orchestration tools (e.g., Kubernetes) is a plus
Contributions to upstream OpenStack codebases or participation in SIGs/WGs
Familiarity with RBAC, Keystone federation, Barbican (secrets management), and Ceilometer/Gnocchi/Aodh
Understanding of security best practices for tenant isolation, microsegmentation, and compliance (e.g., CIS, NIST)
Background in telco, edge cloud, or large enterprise infrastructure environments
Experience building and maintaining automated test environments for OpenStack upgrades and validation (e.g., Tempest, Rally, or custom test harnesses)
Bachelor’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered
This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$90,700 — $252,200 USD
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are seeking a highly experienced Senior OpenStack DevOps Engineer to architect, implement, and support our community-driven OpenStack-based private cloud infrastructure. You will be directly responsible for ensuring the scalability, resilience, automation, and performance optimization of our cloud environment by leveraging Infrastructure-as-Code (IaC) tools like Ansible, and Terraform, or Pulumi.
This is a deeply technical role requiring expert-level understanding of OpenStack internals across major projects including Neutron, Octavia, Manila, Cinder, Nova, Ironic, and Glance. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications.
This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$90,700 — $252,200 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
View our privacy policy, including our privacy notice to California residents here.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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