Infrastructure Operations Engineer

Do you enjoy IT infrastructure and get satisfaction from working with critical, secure, and highly available technology environments? We are looking for an Infrastructure Operations Engineer to participate in a strategic project in an international environment, responsible for ensuring the proper operation, availability, security, and evolution of infrastructure services. The project's main focus will be on managing server infrastructure, virtualization, operating systems, data storage, and security, working with global teams and ensuring support for a demanding 24x7 production environment.

Responsibilities:

• Design, build, administer, and operate infrastructure solutions.
• Manage virtualization infrastructures, data storage, and Windows and Linux operating systems.
• Administer server infrastructure and data center (DC) environments.
• Work with enterprise equipment from manufacturers such as Dell, HPE, and Fujitsu.
• Ensure the availability, reliability, and operational readiness of infrastructure solutions.
• Participate in defining and continuously improving run and operations activities.
• Ensure compliance with established SLAs for regional and end-to-end services.
• Implement and monitor infrastructure security measures, including audits, fixes, hardening, and patching.
• Participate in security tooling and penetration testing (pentesting) processes.
• Provide support, consultation, and escalation for technical issues to business units and internal teams.
• Apply scripting and automation techniques to standardize and control environments.
• Participate in simplification and automation initiatives using AI tools.
• Ensure compliance with Change Management and Problem Management policies.
• Contribute to Operational Continuity and Business Continuity processes.
• Collaborate with global teams and international groups (squads).
• Participate in 24x7x365 support for infrastructure services.
• Support Global Contact Center, Business Applications, Network services, and Distributed Services.

More than 5 years of experience as an Infrastructure Engineer. Experience in designing, building, administering, and operating infrastructure solutions. Experience with virtualization, data storage, and Windows and Linux operating systems. Experience with enterprise infrastructure and data center equipment. Knowledge and experience with manufacturers such as Dell, HPE, and Fujitsu. Experience working in production environments and with critical services. Experience using scripting and automation for infrastructure standardization and control. Experience providing support to the Global Contact Center, Business Applications, and Agile Office solutions. Knowledge of Infrastructure Security. Ability to work according to Change Management and Problem Management processes. Ability to analyze, diagnose, and resolve complex technical problems. Ability to work autonomously and collaborate with international technical teams. Good oral and written communication skills. Ability to propose and implement new processes and work methods.

Solid experience in ensuring Infrastructure Reliability and Availability. Experience with monitoring and alerting solutions. Knowledge of IT Production, especially Agile, ITIL, and DevOps methodologies. Advanced knowledge of IT infrastructure and security. Experience in patching, hardening, and security remediation. Experience participating in security audits and penetration testing (pentesting). Experience with infrastructure monitoring and operations tools. Experience working with NOC, monitoring, and L2/L3 support teams. Experience with VMware, Windows, Linux, and data storage environments. Experience in global operations and with geographically distributed teams. Experience providing support and escalation to AMER and EMEA teams. Experience in highly critical and 24x7 availability environments. Experience in Business Continuity and Operational Continuity processes. Experience using AI tools for automation and optimization of operations. Proven ability to identify, analyze, evaluate, and resolve problems at local, regional, and international levels. Experience working with various stakeholders and international technical teams.

Fluent in English. Barcelona.

One day off on your birthday to celebrate as you wish! Enhanced paid vacations for better work-life balance. Access to private medical insurance for your peace of mind. Additional vacation days based on your tenure, because we value your rest and well-being. At Pasiona, we advocate for diversity and equal opportunities. We encourage everyone to apply, regardless of their gender, age, disability, sexual orientation, gender identity, ethnic origin, religion, or other personal or social circumstances.