Client Administrator

Career

Join a team where your expertise, organisation and client focus directly contribute to delivering outstanding advice and life-changing outcomes for clients. You will have 2+ years experience as a Financial Planning administrator and fantastic knowledge of Financial Planning products and processes. You are looking to provide one-on-one support to one of our Financial Planners and their clients. You want to be part of a busy hub that loves delivering a great client experience.

This is a fantastic growth opportunity for a career in Financial Planning in a fast-paced and friendly office with direct exposure to our Financial Planners in Fareham.

About the role

We're looking for someone who wants to be recognised as more than an administrator. Someone who takes ownership, anticipates what clients and advisers need before they ask, and is motivated by becoming a trusted and respected expert within a successful financial planning team.

This role is essential in enabling planners to focus on building strong client relationships and delivering strategic advice, while you ensure all client administration and processes run smoothly, accurately, and on time.

This is an opportunity for an experienced Financial Planning Administrator who enjoys building relationships, solving problems, and taking real pride in delivering a first-class service. If you're looking for a role where your expertise is valued, your contribution has visible impact, and your career can continue to grow, we'd love to hear from you.

Accountabilities

• Ensure all client reviews are supported by suitability reports, delivered on time, and proactively chase/escalate any outstanding cases
• Maintain the CRM (Xplan), ensuring all client data is accurate, up to date, and compliant
• Keep client files organised, regularly updated, and audit-ready
• Support Financial Planners with scheduling annual reviews, preparing meeting packs, and managing client segmentation and service levels
• Build strong relationships with Financial Planners and clients, ensuring all post-meeting actions are completed within agreed SLAs

Skills and Experience

• 2+ years experience in a Financial Planning administrator role.
• Knowledge of financial products: pensions, investments and protection.
• Highly organised, with a proactive mindset and the ability to anticipate adviser and client needs
• Strong attention to detail and accuracy
• Confident written and verbal communication, with the ability to handle client queries professionally
• Comfortable working with cloud-based systems and using technology (including AI tools) to improve efficiency

Benefits

• Competitive Pension Scheme - we contribute 6%, you 3%
• 26 days holiday plus bank holidays
• Private Medical Insurance
• Life Assurance (4x)
• Group Income Protection
• Work From Anywhere policy

Our agile working environment means you may engage in various tasks and projects, which keeps work interesting and you get to develop and grow.