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New Era Technology
Palmerston North, New Zealand5 days ago
Grade
Junior
Work Format
Onsite
Employment
Full-time
English Level
B2 - Upper-Intermediate
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Title: Entry Level Support Engineer Location: Australia-New Zealand / New Zealand - Palmerston North
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together Are you passionate about IT and want to kick off your professional career? What is the role Monday - Thursday 8 hours daily; Friday 6 hours – 38 hours weekly Based on-site on our client sites in Palmerston North and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you’ll complete daily timesheets, which require strong attention to detail. This role involves local travel across sites, so flexibility is important. Company vehicle provided for use during scheduled work where travel is required. Must be a NZ Citizen or hold permanent residency Must have a NZ Driver's License (Full or Restricted) Responsibilities:
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