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Genesys
Bogotá, Colombia
Grade
Senior
Experience
from 8 years
Employment
Full-time
English Level
B2 - Upper-Intermediate
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Title: Business Analyst Location: Bogota, Colombia Employment: Full time
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
This Business Analyst role sits at the intersection of Incentive Compensation Team (ICT), Global Commissions Team (GCT), and IT, translating complex sales compensation designs and business decisions into clear, actionable requirements for technical implementation. The role partners closely with the IT Product Owner and business stakeholders to own business requirements documentation (BRDs), ensuring compensation plan designs, policies, calculations, reporting needs, and process requirements are accurately translated into functional requirements (FRDs) and interpreted correctly within our Sales Performance Management system of record. The Business Analyst also plays a critical role in solution delivery, owning or coordinating business validation of system configurations, defining test scenarios and acceptance criteria, leading user acceptance testing (UAT), and providing business sign-off that configured solutions accurately reflect approved compensation designs and requirements.
The role also reviews and approves user-facing compensation statements, reports, dashboards, and related views to ensure they are accurate, intuitive, and provide meaningful value to sales representatives, managers, and other stakeholders. In addition, the role supports sales compensation analytics, financial and cost modeling, plan effectiveness reporting, and initiatives that improve the scalability, accuracy, and automation of incentive compensation processes. At Genesys, we're transforming customer experiences through empathy and innovation, and this role helps enable that mission by connecting compensation strategy with reliable, scalable technology and operational execution.
Role Level: An individual-contributor role holding named Accountable/Responsible ownership of the sales commissions requirements and implementation under the FY28 Incentive Compensation Team RACI.
Reports to: Director, Incentive Compensation Design (Revenue Operations organization).
Key Responsibilities
Platform Strategy & Governance
Platform Operations, Testing & Quality
Reporting, Data & Field-Facing Tools
Cross-Functional Leadership
Vendor & Technical Management
Required Qualifications
Preferred Qualifications
Role Impact
Key contributor to the governance, accuracy, and continuous evolution of the sales commissions program and platform — reducing manual effort, strengthening test coverage, and ensuring every sales compensation requirements is effectively translated into BRDs for downstream consumption and implementation.
Working at Genesys
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